SHIPPING & RETURNS
SHIPPING POLICIES
In order to pursue the sustainable idea also with the orders, our products are only produced to order. That means that it is usually a matter of pre-orders.
A different delivery time applies to pre-orders!
This is usually 3-4 weeks.
In the case of productions, only orders that have been paid on the reference date are taken into account.
No deliveries are made on Sundays or public holidays. Unless otherwise described on the article page, the following delivery times apply after posting to the shipping service provider:
Germany 3 to 8 working days
Belgium 3 to 8 working days
Austria 3 to 8 working days
Luxembourg 3 to 8 working days
Parcels within Germany are delivered by the shipping service provider DHL. Letters are sent via Deutsche Post.
Shipping
Germany
Free shipping from an order value of € 150.00
Letter L (scented trees, key chain) € 3.00
Package € 6.00
Shipping
Belgium, Austria and Luxembourg
Free shipping from an order value of € 200.00
Letter L (scented trees, key chain) € 3.00
Package € 16.00 - € 21.00
Note: If a shipment cannot be delivered due to incorrect information in the delivery address or if it returns to us because it was not accepted or picked up by the recipient, we reserve the right to demand the additional shipping costs from the customer.
revocation
Right of withdrawal
You have the right to cancel your order at any time within 14 days without giving a reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier has taken possession of the last item in your order.
In order to exercise your right of withdrawal, you must inform us by means of a clear explanation of your decision to cancel your order. You can use the model withdrawal form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
We will immediately reimburse the payments received from you in full, but in no case later than 14 days after you have informed us of the revocation. We use the same payment method that you used for your order. There are no additional costs. We may postpone the refund until we have received the items or you have verified that you sent the items, whichever comes first.
The goods should be sent back to us immediately, at the latest within 14 days from the day on which you informed us of the cancellation. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the costs of the return in full.
You are only liable for a decrease in value of the goods if this is due to handling that goes beyond checking the properties and functionality of the article.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- To Downforce - Automotive, Christopher Steinbrecher, Heinrich-Heine-Str. 16, 55576 Sprendlingen
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*)
(*) - Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if this is communicated on paper)
- Date ___________
(*) Delete where inapplicable.